Telemedicine and virtual care guidelines (and other clinical resources for COVID-19)

As information is changing daily and sometimes hourly, we cannot guarantee that this information is always current. Always defer to your provincial colleges, professional organizations and/or governmental websites for accurate and timely information.

Information has been organized by province and was last updated on March 25, 2020.

Quick links

Alberta

  • Doctors advised to provide telemedicine or virtual care when possible (for COVID-19 pandemic only)
  • Updates to billings codes for telemedicine or virtual care
    • Visit services: 03.03CV, 03.03FV
    • Consultation services: 03.08CV, 08.19CX
    • Mental health services: 08.19CV, 08.19CW
    • Other: 03.01AD
  • PurposeMed is offering virtual clinic visits to Albertans free of charge

Useful links

British Columbia

  • Telemedicine fees can be used when service is done via telephone.
  • Video technology can be used.
  • COVID-19 to be billed under C19.
  • Maple is offering virtual clinic software free of charge.
  • Pharmacists can renew existing prescriptions (includes controlled substances) and provide up to 60 days of expired prescription.

Useful links

Manitoba

  • Doctors advised to provide telemedicine or virtual care when possible (virtual care for COVID-19 pandemic only)
  • 8321 billing code to be used for virtual care (for both COVID-19 and non-COVID-19 related)
  • Child care is available for frontline-care workers and emergency service providers

Useful links

Newfoundland and Labrador

  • Doctors advised to provide telemedicine and virtual care if possible (limit of 40 virtual care visits per day)
  • Doctors are recommended to use the Cisco Jabber application available through NLCHI
  • Income replacement is coming
  • Pharmacists can continue to provide prescriptions for minor illnesses and to renew some prescriptions

Useful links

New Brunswick

  • Telemedicine and virtual care can be provided for prescription renewal and follow-up health advice

Useful links

Nova Scotia

Useful links

Ontario

  • Doctors advised to provide telephone or virtual care when possible
  • K080, K081, K082 or K083 billing codes to be used for telemedicine and virtual care
  • Maple is offering virtual clinic software free of charge
  • Maple also providing virtual COVID-19 screening programs (through a physician)
    • Billable through OHIP
    • Results to be sent to family physician or screening centre
  • Child care services are available for frontline workers
  • Pharmacists can continue to prescribe and renew prescriptions as usual

Useful links

Prince Edward Island

  • Doctors advised to provide telemedicine when possible
  • Pharmacists can continue renew prescriptions that are on patients’ files
  • Child care services are available for essential workers

Useful links

Quebec

  • Doctors advised to provide telemedicine or virtual care when possible
  • Physicians can substitute medicine from another class, if necessary
  • Emergency child care for health care workers and other essential workers is available
  • Pharmacists can renew existing prescriptions (used within four years) and prescribe prescriptions for minor conditions

Useful links

Saskatchewan

  • Doctors advised to provide telemedicine or virtual care when possible (virtual care for COVID-19 pandemic only)
  • 510A billing code to be used for telemedicine and 515A billing code to be used for virtual care (related to COVID-19)
  • Emergency licenses, without fee, are being granted to doctors who wish to practise again to assist with COVID-19 (within three years of last practise in the province)

Useful links

Yukon, Northwest Territories and Nunavut