Recognizing and Managing Disruptive Behaviour in the Clinical Environment

Little things make big differences

Recognizing and Managing Disruptive Behaviour in the Clinical Environment

Earn MOC Section 3 credits*

1-2 hours to complete

Gain skills and knowledge to manage disruptive behaviour in teams.

Interactive simulation puts you in the shoes of patient, resident trainee and physician.

Save progress & re-start anytime

Powerful tool for a wide range of health care professionals who work or manage team-based patient care:

  • Self-assessments, peer discussions and resources to recognize and manage disruptive behaviour.
  • Helps residents and novice clinicians identify impact on their learning and enable positive change.
  • Tackles timely topics of professionalism, ethics, teamwork and patient safety.

Self-assess and plan future learning

Learning Objectives

By the end of this simulation-based learning activity, you will be able to:

  • Recognize the environmental stimuli that can precipitate disruptive behaviour.
  • Identify strategies for mitigating disruptive behaviour in the clinical environment.
  • Describe the impact disruptive behaviour has on the clinical environment.
  • Apply prescribed techniques that promote a “just culture” in the clinical environment.
  • Reflect on experiences with disruptive behaviour in the clinical environment.

Supports CanMEDS roles

Testimonials

The module was fun, which is remarkable given the nature of the subject. Even with my considerable experience in incivility and respect, I still feel like I learned something!

I felt the multiple perspectives particularly patient's viewpoint, were incredibly valuable. The simulation was immersive, had me engaged and even angry.

* This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by Royal College Continuing Professional Development Unit. You may claim a maximum of 2 hours (credits are automatically calculated).

Contributors
Names Disclosure
Peter Blair, MD, FRCS, FRCSC Nothing to disclose
Bonnie McLeod, RN, BScN, MSN CPN(C) Membership on advisory boards:
Conquer Experience – PeriopSim
International Council on Smoke Plume Inc. ICSP
Operating Room Nurses Association of Canada ORNAC
Glenn Barton, RN, MSN(Ed) Staff of the Royal College of Physicians and Surgeons of Canada
Anne Matlow, MD, FRCPC Nothing to disclose
Susan Brien, MEd, CSPQ, FRCSC, CPE Staff of the Royal College of Physicians and Surgeons of Canada
Board member of Can Health
Michelle Chiu, MD, FRCPC Nothing to disclose
Sherissa Microys, BMedSci, MD, FRCPC Honorarium for teaching from Canadian Patient Safety Institute
Principal investigator on funded study by Convance
Michael Kaufmann, MD, FCFP Nothing to disclose
Gregory Nelson, MD, PhD, FRCSC Nothing to disclose
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