Accessibility — Statement of Commitment
The Royal College is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
The Royal College will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA.
Dignity — Goods and services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.
Independence — Accommodating people’s disabilities means respecting their right to do for themselves and to choose the way they wish to receive goods and services.
Integration — Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.
Equal Opportunity — Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.
The Royal College is committed to developing accessibility policies. Our multi-year accessibility plan outlines what we will do to remove and prevent accessibility barriers in our organization.
Download a copy of the Royal College’s multi-year accessibility plan.
Download a copy of the Royal College’s accessibility policy.
Please contact the Communications office should you wish to:
- provide feedback on our policy or the way we provide products, services and facilities to anyone, including people with disabilities,
- request accessible formats or communication supports for providing feedback or for accessing our other products, services and facilities,
- request additional information.
Customers can expect a response to feedback or a complaint within 3 to 5 business days, by email, letter or telephone from the Communications.
Accessible Formats and Communication Supports
Upon request, the Royal College will provide, or will arrange for the provision of accessible formats and communication supports for anyone, including people with disabilities, in a timely manner that takes into account the person’s accessibility needs due to disability. (e.g. HTML and Microsoft Word, large print, text transcripts of visual and audio information).
Customer Services Standards – tools and tips
The Royal College of Physicians and Surgeons of Canada
774 Echo Drive, Ottawa ON Canada, K1S 5N8
Telephone: 613-730-8177; toll free 1-800-668-3740